Frequently
asked

questions

Seamless subscription!
Professional service!
Fast onboarding!

Frequently asked questions for business

1. How do I order?

To get started is very simple, just fill out our Book a Consultation form, which usually only takes a few minutes and then click Submit. It’s that easy!

Once we receive your details, we’ll be in touch as soon as possible to get everything underway. We aim to onboard new clients quickly, but we do need to complete a few standard checks and due diligence steps before your order can be finalised.

We’ll always do our best to process your paperwork promptly and make the whole process as smooth and straightforward as possible. We look forward to helping you get started!

Important Note: No payment is taking before a client is approved to use our services.

2. How do I pay?

We offer flexible payment options to suit your needs. You can choose to pay monthly via GoCardless using your banks IBAN, or make an annual payment and receive 10% off, along with a complimentary gift from us which ranges from free business cards worth over €100 to a full luxury stationery pack worth over €300 as a thank you for your custom.

Yearly payments can be made conveniently by card via a secure Stripe payment link sent by email. In compliance with GDPR, we never store any payment information on our systems. All payments are securely processed by our trusted payment processors worldwide.

Please let us know which payment option you would prefer, and we’ll be happy to assist. Alternatively, if you prefer, we can process your payment in our offices, securely through our Stripe payment portal.

Important Note: No payment is taking before a client is approved to use our services.

3. How long does it take before I can use The Mercury Building services?

We aim to onboard clients as quickly as possible following our initial consultation, and in most cases, this can be completed within a few hours using AI advanced technology.

However, as we are fully authorised and approved by the Department of Justice in Ireland, the onboarding timeframe may vary depending on the level of due diligence required, the complexity of your company’s structure, and how promptly we receive all necessary documentation.

Generally, the majority of Irish based companies can expect to be onboarded quickly and seamlessly, provided all required information and documentation are supplied in a timely manner.

4. What I.D documents are required?

At The Mercury Building (KCD Capital Partners), we are fully authorised and are required to perform due diligence before taking on new customers. As part of this process, we will need to obtain the following:

  • Photo ID

  • Proof of address (Business address if any)

  • Proof of beneficial owner(s) of the company

  • Business registration number (if already formed)

  • Residential address proof

  • In certain cases, further documents may be required

Some complexities can arise with substance and tax residency rules, particularly for international companies, which may require a physical presence to qualify for certain tax advantages. We may be able to support this requirement through our shared office space facility.

5. How do I contact The Mercury Building?

You can contact us by phone on +353 90 610 07 and press 1 for reception and 2 for sales, or alternatively, get in touch with us through our Get in Touch form or Book a Consultation form.

 

6. What is a registered office address?

A Registered Office Address is a mandatory physical address for all Limited companies to have, which must be located with in the Republic of Ireland, it’s where official correspondence from the CRO and Revenue is sent. The address must be deliverable by An Post (Irelands national postal service), is a matter of public record, and cannot be a PO Box. It is separate from your trading or business address.

If you do not have a suitable physical presence in Ireland that you can use or more importantly you want to keep same off the public register, you can always use our Registered Office Address facility, here at The Mercury Building which is fully compliant under the Companies Act and the Dept. of Justice.

7. Why should I use The Mercury Building?

We recommend choosing The Mercury Building because it offers more than simply a street address, it provides a premium business address name that reflects the professionalism and credibility of your company.

The Mercury Building is operated by KCD Capital Partners, which is a well established organisation with over 30 years of experience within the corporate sector. This experience and reputation provide our clients with the confidence of working with an established and professional business.

By choosing The Mercury Building, you are not only gaining a prestigious address, but also aligning your business with a premium corporate environment and an established professional name.

8. How can I verify my virtual office address at The Mercury building for Google?

 Once you have subscribed, our team can assist you with organising and preparing the necessary requirements to help ensure your application meets Google’s strict verification and eligibility criteria.

We can guide you through the process, help you understand what information and supporting documentation may be required, and ensure that everything is presented clearly and professionally. Our aim is to make the process as straightforward and efficient as possible, while helping you avoid common issues that could delay or affect your application.

While approval is ultimately subject to Google’s own requirements and verification process, we will be on hand to provide guidance and support throughout the application process.

9. What is a virtual office address?

A virtual office address gives your business a prestigious professional presence, without the cost or commitment of renting a physical office. At The Mercury Building, our unrivalled virtual office solutions goes beyond just an address, offering expert mail management, professional telephony services, and flexible access to shared office space.

10. What is The Mercury Buildings email address?

For security reasons and to stop unneccssary spam, we kindly request that all new clients contact us through our “Get in Touch” form, as existing clients will already have our direct email address on file.

11. Is a Virtual Office address the same as a Registered Office address?

No, they are not the same. A registered office address is the official, legally required address of a company and is used for statutory correspondence from government bodies, CRO, and legal authorities.

At The Mercury Building, our virtual office/business address facility can also be used as your registered office address. This means you will meet all your legal obligations while keeping your home or trading address fully private. All official mail sent to your registered office when you use The Mercury Building is professionally managed and sorted as and when received, securely and efficiently.

12. Can I use my virtual office address for company registration?

Yes, you can register your company using our virtual office address. The Mercury Building is fully authorised by the Irish Department of Justice to provide such service, offering a real, physical address that can receive postal mail on your behalf and also meets all legal requirements under Irish law.

13. What happens if a potential client or visitor pays a visit to The Mercury Building looking for me?

We will never disclose that the address you are using is a virtual facility. All visitor contact details will be collected and passed directly to you, ensuring that your privacy and confidentiality are always maintained. You can also be rest assured that your information and your visitors information are handled with the utmost care and discretion.

14. Do I need a physical office if I have a virtual office?

Strictly speaking, there’s no need for it at all, it’s an unnecessary expense. Our virtual office solutions give you all the benefits of a professional business presence without the cost or commitment of a physical office aswell keeping your home address private.

15. Can I use my home address instead of a registered office address facility?

Of course, you are permitted to use your home address as your registered office, however, the majority of companies choose not to, because the registered office address is publicly available for anyone to view. If you live in rented accommodation, using your home address may also breach the terms of your tenancy agreement.

In addition, a residential address can appear less professional to clients and partners. If a debt is owed, enforcement officers typically attend the registered office address first, and if a judgment is made against you or your company, legal correspondence relating to that judgment is usually sent to the registered office address.

16. Is a virtual office legal for tax authorities?

 

Yes, a virtual office is generally legal and accepted by tax authorities, such as Ireland’s Revenue and the Companies Registration Office (CRO), for company registration and as an official address, provided it is a legitimate physical address, like those offered at The Mercury Building. However, a PO Box is strictly not allowed.

Some complexities can arise with substance and tax residency rules, particularly for international companies, which may require a physical presence to qualify for certain tax advantages which we can provide through our shared office apce facility.

17. Is The Mercury Building virtual office legal for tax authorities

 Yes, our virtual office is generally legal and accepted by tax authorities, such as Ireland’s Revenue and the Companies Registration Office (CRO) for company registration and as an official address, because it is a legitimate physical address,  However, a PO Box is strictly not allowed.

Some complexities can arise with substance and tax residency rules, particularly for international companies, which may require a physical presence to qualify for certain tax advantages which we can provide through our rented office space facility.

18. Is my virtual office address publicly visible?

If used as a registered office address, yes it is and also if used on your website, marketing material and public dirctories, However, because The Mercury Building also offers office and desk space for rent, you could also be considerd to occupy physical space within our building, so technically you could be considered a tenant even if you are not but only avail and pay for our virtual office address service.

19. Can my virtual office address be used as my trading address?

Of course you can,  all clients can use our address on their business cards, websites, and invoices etc.,

20. Can my virtual office address be used as shipping address?

Unfortunately because of our unique company structure and the type of clients that avail of our services, we can only accept small parcels on your behalf.
Pallet deliveries and bulk items are strictly not accepted.

21. How much does a virtual office address cost?

We offer 4 different flexible pricing plans, Starter, Starter Plus, Premium, and Premium Plus, starting from only €17.99 per month, when you choose to pay yearly in advance.

22. How much does it cost to have a personal mailing address?

We offer 2 different flexible option pricing plans, starting from
only €24.99/month plus VAT

23. How much does it cost to have a student mailing address?

It costs only €99 for 12 months plus VAT

24. What do I need to form a Limited Company in Ireland?

1. Firstly you will need to choose a unique and distinguishable name for your new company. For further information, please visit the Companies Registration Office (CRO) at www.cro.ie

2. Then you will need to choose the type of company, which is usually a private company limited by shares.

3. You must draft up a constitution and also specify the nature of the business activities your company will carry out. NACE Code.

4. Registered Office
You will need a registered office address in Ireland for your company.

5. Company Directors
A Private Limited Company (LTD) must have at least one director. Directors manage the company on behalf of the shareholders. Required details: name, nationality, address, date of birth, occupation, and other directorships.

6. Shareholders
Shareholders own the company and must be at least 18 years old.
Required details: name, address, and number of shares held.

Important note: In Ireland, in the majority of private limited companies (LTDs), the same individual acts as both director and shareholder.

7. Company Secretary
Every company must appoint a company secretary to handle legal filings. If there is only one director, a separate secretary is required.

8. Share Capital
Authorised share capital is the maximum shares the company can issue (commonly €100,000).
Issued share capital is the shares given to shareholders (often 100 shares at €1 each).

25. Can I visit The Mercury Building at any time, or are there specific visiting hours?

Unfortunately we do not have specific visiting times, but access to our offices is always permitted during operating hours but only by strict appointment, ensuring availability with zero waiting time and security at all times.

26. I can't find the answer to a question I have on this site?

If you can’t find the answer to a question you have on our site, please use our “Get In Touch” form and we will reply to you by your prefered communication.

Have a query?
Get In Touch
We are always here to help!

Please ensure that you submit the correct email address and phone number, so that we can reply to you promptly and without delay.

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By submitting this request, you expressly consent to receive communications from a representative of The Mercury Building via email and, where indicated, by telephone. For further information on how we collect, use, and protect your personal data, please refer to our Privacy Policy.

Please note: We truly value your business and appreciate you taking the time to get in touch with us. We will reply to all enquiries as soon as possible, however during busy periods your patience is appreciated as responses may take a little longer.

 

 

Important: Access to our offices is permitted during operating hours only and is strictly by appointment, ensuring availability, zero waiting time and security at all times.

 

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Customer satisfaction at The Mercury Building reflecting trusted and professional service
Customer satisfaction at The Mercury Building reflecting trusted and professional service
Customer satisfaction at The Mercury Building reflecting trusted and professional service
Our Adddresses

Head Office:
The Mercury Building,
Aughrim Street,
Stoneybatter,
Dublin 7,
Ireland.

UK Sales:
Berkeley Square
Mayfair
London
United Kingdom

 

Contact us

Dublin:   + 353 1 90 61 007
London: + 44 203 740 1130

For security and to avoid unwanted emails, please contact us through our "Get In Touch" form and we will reply to you without delay.

WhatsApp: Reserved strictly for consultation purposes

Opening Hours

Mon - Wed: 9.00am - 6.00pm

Thursday: 9.00am - 7.00pm (Late Opening)

Friday: 9.00am - 5.00pm

Closed: 1.00pm - 2.00pm daily

Sat/Sun & Public Holidays: Closed

 

All Rights Reserved Copyright © 2026
KCD Capital Partners Ltd is a Department of Justice in Ireland authorised TCSP

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